Contact Us

Executive Staff:

Marlene Zarfes
Executive Director Ext. 306
mzarfes@wroinc.org

Andrew Smith
Deputy Executive Director Ext. 339
asmith@wroinc.org

Finance Department:

Betsy Ellison
Finance Consultant Ext. 337
fiscal@wroinc.org

Brenda Velez
Finance Associate Ext. 337
bvelez@wroinc.org

Human Resources:

Nneka Reed
Human Resources Director Ext. 315
payroll@wroinc.org

Development and Communications:

Marie Donski
Director of Development & Communications Ext. 326
mdonski@wroinc.org

Affordable Housing Marketing:

Dana Kibler-Harris
Housing Marketing Coordinator Ext. 317
affordable@wroinc.org

Alison DeJesus
Housing Marketing Coordinator Ext. 303
affordable@wroinc.org

Aging in Place Home Repair:

Tracey Butler
AIP Home Repair Coordinator Ext. 333
tbutler@wroinc.org

Apartment Vacancy Listings:

Maureen Davis
Admininstrative Assistant Ext. 301
mdavis@wroinc.org

Fair Housing:

Andrew Smith
Fair Housing Director Ext. 339
asmith@wroinc.org

Santiago Bautitsta
Investigator/Counselor Ext. 340
sbautista@wroinc.org

Sidrah Marotti
Social Media Manager
smarotti@wroinc.org

Alex Payan
Test Coordinator Ext. 341
apayan@wroinc.org

Donatela Pepaj
Test Coordinator Ext. 324
dpepaj@wroinc.org

Susan Ritterman
Test Coordinator Ext. 322
sritterman@wroinc.org

Aurela Shkoza
Investigator/Counselor Ext. 336
ashkoza@wroinc.org

David Ujka
Investigator/Counselor Ext. 308
dujka@wroinc.org

First Time Home Buying:

Cecilia Alcantara
Home Buying Counselor Ext. 338
calcantara@wroinc.org

Cindy Gago
Home Buying Counselor Ext. 311
cgago@wroinc.org

General Housing/Eviction and Utility Shut-off Prevention:

Delores Palmer
General Housing Director Ext. 305
housinghelp@wroinc.org

Esperanza Marte
Retention Counselor Ext. 312
seniorhousing@wroinc.org

Almarie Wray
Retention Counselor Ext. 304
awray@wroinc.org

Home Ownership:

Cecilia Alcantara
Co-Director Ext. 338
calcantara@wroinc.org

Cindy Gago
Co-Director Ext. 311
cgago@wroinc.org

Linda Hunt
Program Assistant Ext. 309
lhunt@wroinc.org

Independent Living / Supported Services:

Dolores Reyes
Independent Living Director Ext. 165
dreyes@wroinc.org

Tricia Difate-Nicastro
Case Manager Ext. 321
tdiflate@wroinc.org

Joanna Knight
Homeless Outreach Case Manager Ext. 166
jknight@wroinc.org

Karen Scott
Case Manager Ext. 325
kscott@wroinc.org

Mortgage Default Program:

Cecilia Alcantara
Mortgage Counselor Ext. 338
calcantara@wroinc.org

Cindy Gago
Mortgage Counselor Ext 311
cgago@wroinc.org

Maria Jimenez
Mortgage Counselor Ext. 313
mjimenez@wroinc.org

Senior Housing:

Esperanza Marte
Retention Housing Counselor Ext. 312
seniorhousing@wroinc.org
*Se habla espanol