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WRO promotes equal, affordable & accessible housing
opportunities for all residents in our region.
Click to call for assistance: 914-428-4507

Get Involved!

Eviction Prevention Program Assistant

web imagePosition Purpose:
Provide back office support, as well as coverage in the absence of the Eviction Prevention Counselor.

Essential Job Responsibilities:
• Financial Assistance: The WCEPP team will assess clients who have been denied assistance by DSS and determine if qualified to receive assistance for eviction arrears, first month’s rent, security deposits and/or moving expenses. The team’s assessment of financial viability will use the forms and processes established as a nationwide standard established for HUD-Certified Housing Counselors. The team will provide financial assistance to those deemed eligible.

• Utility Arrears: The WCEPP team will assess clients to determine if they are eligible to receive utility arrears assistance provided that the household has received termination notice and termination will result in eviction or temporary displacement. The team must communicate with the WCDSS contact prior to determining eligibility.

• Mediation Services: The Program Assistant will help the Housing Retention Counselors and Program Coordinator mediate between the landlord and tenant to resolve rent arrears in order to maintain tenant housing. The WCEPP team will also work with Section 8 families to restore certificate if voucher has been rescinded.

• Budget and Financial Education: The EP Program Assistant will help provide individual and group budget counseling and financial education using the forms and processes defined by HUD as best practices for HUD-Certified Housing Counselors.

• Assessment and Referral: The Program Assistant will help link participants to appropriate benefits, services and resources in accordance with the Individual Service Plan (ISP) developed by the Housing Retention Counselor for each participant.

• Case Management: The Program Assistant will continue to help WCEPP participants access new services and benefits to enhance financial self-sufficiency and housing retention for up to one year after providing emergency financial assistance. Part of our team’s focus will be on helping clients become linked effectively with ongoing case management or care coordination.

• Co-Located Services: The Program Assistant will be primarily assigned to WRO’s main office in White Plains but will provide client services in the White Plains and Peekskill district offices of DSS and other community locations as needed, e.g. accompanying clients to meetings with landlords to provide translation and advocacy services.

• CoC Collaboration: The Program Assistant will enter data appropriately into HMIS software and follow all applicable CoC regulated policies.

• Billing: The Program Assistant will help maintain records and receipts for all program expenses. The Program Assistant will prepare monthly vouchers including all required documentation under the supervision of our Program Coordinator and submit them to the WCDSS Office of Fiscal Operations on a timely monthly basis.

• Reporting: The Program Assistant will help the Program Coordinator prepare monthly performance indicators reports and provide any other data and/or information required by WCDSS in the format defined by WCDSS.

• Other Duties: The Program Assistant will perform any other lawful and reasonable duties assigned by their supervisor.

Minimum Job Requirements:
Minimum job requirements for this position include a high school diploma, at least 2 years of related experience, bilingual fluency in Spanish and English is a plus, and cultural competence to work effectively with our targeted clients. Preference will be given to candidates familiar with our target communities and those with access to a car for work-related travel. Candidates must complete the required online training and receive certification as a HUD-Certified Housing Counselor within the first year of employment.

How to Apply:
Please email a resume, salary requirements and a letter explaining your interest in the position referencing Eviction Prevention Program Assistant to:
Human Resources Director
Westchester Residential Opportunities
470 Mamaroneck Avenue, Suite 410
White Plains, NY 10605
Email: payroll@wroinc.org

Become Involved: Volunteer!

web imageVolunteer opportunities exist in many of our programs, including Mortgage Default, Eviction Prevention, Senior Housing, Fair Housing and Homebuyer Counseling and Education. Volunteers are also needed to assist with a variety of administrative and clerical tasks, including filing, data entry and answering phones.

For more information on how you can help, please contact:
Marlene Zarfes, Executive Director
Phone: (914) 428-4507 ext. 306
Email: mzarfes@wroinc.org


web imageEmployment Opportunities

Per Diem SRO Support Staff Positions

  • The SRO Support Staff provides 24 hour supervision of our independent living residence as well as assists clients accepted into the SRO with their daily living and ADL skills. SRO Support Staff reports to the Director of our Independent Living Program.

    QUALIFICATIONS: Bachelor’s degree in a Human Services area, preferred. One to two years social service experience, preferably in a non-profit environment.


    Upon acceptance into the SRO Program clients will be oriented to the requirements of the specific housing program they are in and a support plan developed that reflects the client’s goals.

  • Perform crisis intervention as necessary.

  • Case Manager will interact with all clients, engaging them in meaningful program activities, such as: Meal preparation, room inspections and participation in scheduled program activities.

  • Document incidents using the client Incident Report forms.

  • Conduct residence census check at the beginning of each shift change.

  • Perform chores as assigned by the Program Director

  • Ensure the safety of each resident, by monitoring the cameras and intervening whenever a conflict arise

  • Document client and facility issues in the staff communication log.

  • When feasible, attend Agency-wide social functions scheduled for either staff or clients.

  • Work closely as a team member with other Agency staff members.

  • Any other activities that the Director might ask in the pursuit of client health and safety.

  • Staff that are on duty between the hours of 8:00am through 12:00am are not permitted to sleep on the job. Overnight staff must be alert at all times throughout the night.

  • All schedules/shift are subject to change

If you are interested or would like more information on these positions, please send an email to dreyes@wroinc.org or call Dolores Reyes at 914-288-8413.


Per Diem Fair Housing Tester Positions

Westchester Residential Opportunities, Inc. (WRO), a non-profit housing counseling agency which has been protecting Westchester County residents for over 50 years by advocating with the community for fair, affordable and safe housing for all, is seeking individuals to serve as Fair Housing Testers in our Fair Housing program. If selected, these individuals would be expected to work on an “as needed” basis. Testers will be paid a per diem stipend.


  • Good verbal and written skills

  • Ability to write a report

  • Reliability and follow through on assignments

  • Able to maintain confidentiality

  • Able to follow instructions

  • Responsibly maintain communication

  • Honesty and objectivity

  • Own a cell phone

  • Must attend paid training session

Training sessions take place at the WRO offices located at 470 Mamaroneck Avenue, Suite 410, White Plains, New York 10605.

If you are interested or would like more information on these positions, please send an email to avargas@wroinc.org or call (914) 428-4507 x341.