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WRO promotes equal, affordable & accessible housing
opportunities for all residents in our region.

Click here to complete our housing intake form,
and then return it to us by email at info@wroinc.org

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Job Opportunities

Fair Housing Investigator/Researcher

Westchester Residential Opportunities (WRO) is a nonprofit organization located in White Plains, New York whose mission is to promote fair, affordable and accessible housing for all individuals in the lower Hudson Valley region. WRO employs a variety of tools to advance this objective including civil rights testing and investigation, education and outreach, training and advocacy, research, collaboration and enforcement.

The Fair Housing Investigator/Researcher will work under at least two grants: (1) a program to investigate potential lending discrimination in the five boroughs of New York City and (2) a multi-year program to investigate potential housing discrimination and do fair housing outreach throughout the lower Hudson Valley region. The Fair Housing Investigator/Researcher will assist the Fair Housing and Fair Lending team to achieve its goals and efforts to monitor, address and prevent housing and lending discrimination. The Investigator/Researcher will report directly to the Test Coordinators for the referenced grants and indirectly to the Fair Housing Director and Executive Director.

Essential Duties and Responsibilities include:

  • Providing support to Fair Housing/Fair Lending Program

  • Assisting with preparation, presentation and distribution of education and outreach materials

  • Tracking departmental information using basic office technology, including Microsoft Office and proprietary databases

  • Tracking and compiling statistical and demographic information

  • Research, writing and data visualization on HMDA loan data, demographic data, other datasets, including use of ArcGIS mapping software and LendingPatterns, to support investigative activities

  • Assist in recordkeeping

  • Assist with recruitment, training and supervision of testers

  • Designing and conducting fair housing and fair lending tests and other investigations

  • Evaluating results of investigations & making recommendations to supervisors for enforcement

  • Complaint intake and investigation

  • Assisting with planning and scheduling fair lending and fair housing outreach and education events

  • Other duties as assigned

Knowledge and Qualifications:

  • Bachelor’s degree; focus on research, statistics, civil rights, public policy or other related field preferred

  • Research, statistics and data visualization skills

  • Strong management and organizational skills

  • A strong commitment to the principles of civil rights and equal opportunity for all

  • Strong written and verbal communication skills

  • Strong critical thinking and analytical skills

  • Ability to interact respectfully with people from diverse cultural, racial and socio-economic backgrounds

  • Proficient in basic office technology, including Microsoft Office

  • Spanish language a plus

  • Ability to work on multiple projects simultaneously and meet strict deadlines

  • Excellent team communicator/team player

Anticipated Salary Range:
Approximately $47,000 depending on experience

How to Apply:
Please email a resume and a letter explaining your interest in the position, referencing Fair Housing Investigator/Researcher in the subject line to:

Nneka Reed
Human Resources Director
Westchester Residential Opportunities
470 Mamaroneck Avenue, Suite 410
White Plains, NY 10605
Email: payroll@wroinc.org

WRO is an Equal Opportunity Employer

Housing Marketing Coordinator

Westchester Residential Opportunities (WRO) is a nonprofit organization located in White Plains, New York whose mission is to promote fair, affordable and accessible housing for all individuals in the lower Hudson Valley region.

The Housing Marketing Coordinator will (1) support communications, marketing and other outreach efforts of our fair housing and other departments, and (2) coordinate and conduct our affirmative marketing plans for affordable housing units being developed in the region. The Housing Marketing Coordinator will report directly to the Deputy Executive Director and indirectly to the Executive Director.

 

Essential Duties and Responsibilities include:

  • Providing support to Fair Housing Department, other programmatic departments and WRO as an organization in conducting marketing, communications and outreach activities

  • Preparing and implementing affirmative marketing plans for the marketing of affordable housing units

  • Serving as liaison with affordable housing developers

  • Managing the design, preparation, presentation and distribution of outreach materials, including by email, website and social media as well as traditional media placement/publication

  • Managing and tracking information using basic office technology, including Microsoft Office, GoogleSuite applications, and proprietary databases

  • Monitoring, tracking and evaluating the effectiveness of various marketing, communications and outreach activities

  • Tracking and compiling statistical and demographic information

  • Assisting in recordkeeping and reporting

  • Other duties as assigned

Knowledge and Qualifications

  • Bachelor’s degree; focus on communications, marketing, public relations or other related field preferred

  • Strong management and organizational skills

  • A strong commitment to the principles of civil rights and equal opportunity for all

  • Strong written and verbal communication skills

  • Strong critical thinking and analytical skills

  • Ability to interact respectfully with people from diverse cultural, racial and socio-economic backgrounds

  • Proficient in basic office technology, including Microsoft Office and GoogleSuite

  • Basic graphic design skills, including working with Canva, PhotoShop, Adobe Creative or other graphic design and image manipulation applications

  • Spanish or Mandarin language a plus

  • Ability to work on multiple projects simultaneously and meet strict deadlines

  • Excellent team communicator/team player

Anticipated Salary Range: $47,000 to $50,000 depending on experience.

How to Apply:
Please email a resume and a letter explaining your interest in the position, referencing Housing Marketing Coordinator in the subject line to:

Human Resources Director
Westchester Residential Opportunities
470 Mamaroneck Avenue, Suite 410
White Plains, NY 10605
Email: payroll@wroinc.org

WRO is an Equal Opportunity Employer

Homeownership Program Assistant

Full-Time: $42,000

Westchester Residential Opportunities (WRO) is a nonprofit organization located in White Plains, New York whose mission is to promote fair, affordable and accessible housing for all individuals in the lower Hudson Valley region. WRO employs a variety of tools to advance this objective including arming families with the knowledge on how to obtain their first home and how to avoid foreclosure.

The Homeownership Program Assistant (HPA) will work under two programs: (1) First-Time Homebuying, a counseling program designed to take potential homeowners through the steps of purchasing and maintaining their first home and (2) Mortgage Foreclosure, a counseling program designed to assist current homeowners who are at risk of losing their home due to non-payment.

Knowledge and Qualifications:
Minimum 2 years’ experience in finance or related background with emphasis in banking, mortgage, lending and/or real estate preferred. Strong computer, written and verbal skills necessary to maintain documentation and ability to interact effectively with clients, housing professionals, attorneys, community agencies, and local, county and state government representatives. Knowledge of local, county and state housing policies and programs, a plus. Bi-lingual Spanish, a plus. The HPA must take and pass the HUD Certified Housing Counselors exam within six (6) months of employment.

Key Duties and Responsibilities:

  • Assist with preparation, presentation and distribution of program material

  • Enter, track and maintain client and department information using MS Office, CMS database and filing system

  • Respond to client questions and provide appropriate program specific responses in a timely manner

  • Review applications for completeness and follow up with applicants

  • Assist in preparing program reports on various web based and internal databases

  • Assist with special events and projects

  • Maintain department calendar of events for monthly workshops

  • Evening and weekend hours may be required

  • Other duties as assigned

Distinguishing Characteristics:
Highly motivated self-starter with strong project management skills. Works well with people in both individual and group settings. Possess effective analytical problem-solving skills. Ability to work independently and as a team member. Ability to be flexible, adaptive and positive in a fast paced, constantly changing environment. Community based non-profit experience and bilingual English and Spanish highly desirable. Ability to prioritize and excellent time management skills are an essential function in this role.

How to Apply:
Please email a resume, cover letter and salary requirements, as a Word or PDF attachment, referencing Homeownership Program Assistant to:

Human Resources Director
Westchester Residential Opportunities
470 Mamaroneck Avenue, Suite 410
White Plains, NY 10605
Email: payroll@wroinc.org

WRO is an Equal Opportunity Employer

Finance Associate

 

Full-Time, Salary Range $50,000 – $52,000

Westchester Residential Opportunities (WRO) is a non-profit organization located in White Plains, New York whose mission is to promote fair, affordable and accessible housing for all individuals in the lower Hudson Valley region.

The Finance Associate is responsible for certain financial and operational functions of WRO, including making and recording deposits, paying vendors, and preparing vouchers for grant contracts. The Finance Associate reports to the Grants Manager.

Responsibilities

  • Processing bank deposits and recording the deposits in WRO’s accounting software, as well as maintaining records for the deposits

  • Assisting with recording vendor invoices in the accounting software

  • Preparing checks to vendors and maintaining records of check payments

  • Preparing billing vouchers for grant contracts and related coordination with grant funders

  • Coordinating and facilitating staff timesheet preparation and retention

  • Assisting the Grants Manager with expense allocation to grant contracts

  • Providing documentation to and responding to questions from WRO’s auditors

Other project-based responsibilities, which may include:

  • Facilitating periodic reporting to funders

  • Creating grant funding budgets

  • Automating certain finance processes

  • Office operational efficiency and resources

  • Human resources requirements

  • Development and fundraising initiatives

  • Other projects to support the Executive Director and Deputy Executive Director

Qualifications

  • Associate’s degree or higher in business administration or accounting, ideally

  • Professional demeanor

  • Willingness to learn

  • Strong organizational and interpersonal skills

How to Apply:
Please email a resume, cover letter, and salary expectations, with Finance Associate in the subject line to:
Human Resources Director
Westchester Residential Opportunities
470 Mamaroneck Avenue, Suite 410
White Plains, NY 10605
Email: payroll@wroinc.org

WRO is an Equal Opportunity Employer

Eviction Prevention Program Assistant

Full-Time: $42,000

Position Purpose
Provide back office support, as well as coverage in the absence of the Eviction Prevention Counselor.

Essential Job Responsibilities

  • Financial Assistance: The WCEPP team will assess clients who have been denied assistance by DSS and determine if qualified to receive assistance for eviction arrears, first month’s rent, security deposits and/or moving expenses. The team’s assessment of financial viability will use the forms and processes established as a nationwide standard established for HUD-Certified Housing Counselors. The team will provide financial assistance to those deemed eligible.

  • Utility Arrears: The WCEPP team will assess clients to determine if they are eligible to receive utility arrears assistance provided that the household has received termination notice and termination will result in eviction or temporary displacement. The team must communicate with the WCDSS contact prior to determining eligibility.

  • Mediation Services: The Program Assistant will help the Housing Retention Counselors and Program Coordinator mediate between the landlord and tenant to resolve rent arrears in order to maintain tenant housing. The WCEPP team will also work with Section 8 families to restore certificate if voucher has been rescinded.

  • Budget and Financial Education: The EP Program Assistant will help provide individual and group budget counseling and financial education using the forms and processes defined by HUD as best practices for HUD-Certified Housing Counselors.

  • Assessment and Referral: The Program Assistant will help link participants to appropriate benefits, services and resources in accordance with the Individual Service Plan (ISP) developed by the Housing Retention Counselor for each participant.

  • Case Management: The Program Assistant will continue to help WCEPP participants access new services and benefits to enhance financial self-sufficiency and housing retention for up to one year after providing emergency financial assistance. Part of our team’s focus will be on helping clients become linked effectively with ongoing case management or care coordination.

  • Co-Located Services: The Program Assistant will be primarily assigned to WRO’s main office in White Plains but will provide client services in the White Plains and Peekskill district offices of DSS and other community locations as needed, e.g. accompanying clients to meetings with landlords to provide translation and advocacy services.

  • CoC Collaboration: The Program Assistant will enter data appropriately into HMIS software and follow all applicable CoC regulated policies.

  • Billing: The Program Assistant will help maintain records and receipts for all program expenses. The Program Assistant will prepare monthly vouchers including all required documentation under the supervision of our Program Coordinator and submit them to the WCDSS Office of Fiscal Operations on a timely monthly basis.

  • Reporting: The Program Assistant will help the Program Coordinator prepare monthly performance indicators reports and provide any other data and/or information required by WCDSS in the format defined by WCDSS.

  • Other Duties: The Program Assistant will perform any other lawful and reasonable duties assigned by their supervisor.

Minimum Job Requirements:
Minimum job requirements for this position include a high school diploma, at least 2 years of related experience, bilingual fluency in Spanish and English is a plus, and cultural competence to work effectively with our targeted clients. Preference will be given to candidates familiar with our target communities and those with access to a car for work-related travel. Candidates must complete the required online training and receive certification as a HUD-Certified Housing Counselor within the first year of employment.

How to Apply:
Please email a resume, salary requirements and a letter explaining your interest in the position referencing Eviction Prevention Program Assistant to:
Human Resources Director Westchester Residential Opportunities 470 Mamaroneck Avenue, Suite 410 White Plains, NY 10605
Email: payroll@wroinc.org

WRO is an Equal Opportunity Employer

Housing Retention Counselor (HRC)

Position Purpose:
Provide assistance to the Program Coordinator in the planning, design, implementation, and evaluation of the Eviction Prevention program.

Essential Job Responsibilities:

  • Financial Assistance: The WRO General Housing (GH) team will assess clients who have been denied assistance by DSS and/or other referral sources and determine if qualified to receive assistance for eviction and utility arrears, first month’s rent, security deposits and/or moving expenses. The team’s assessment of financial viability will use the processes established as a nationwide standard established for HUD-Certified Housing Counselors. The team will provide financial assistance to those deemed eligible.

  • Utility Arrears: The GH team will assess clients to determine if they are eligible to receive utility arrears assistance provided that the household has received termination notice and termination will result in eviction or temporary displacement. The team must communicate with the various Funding Source Contacts prior to determining eligibility.

  • Mediation Services: The HRC and Program Coordinator will mediate between the landlord and tenant to resolve rent arrears in order to maintain tenant housing. The GH team will also work with Section 8 families to restore certificate if voucher has been rescinded.

  • Budget and Financial Education: The HRC will provide individual and group budget counseling and financial education using the forms and processes defined by HUD as best practices for HUD-Certified Housing Counselors.

  • Assessment and Referral: The Counselor will assess clients’ needs related to housing retention, develop a written Individual Service Plan (ISP) for each accepted participant, and link them to appropriate benefits, services and resources.

  • Case Management: The HRC will continue to help participants access new services and benefits to enhance financial self-sufficiency and housing retention for up to one year after providing emergency financial assistance. Part of our team’s focus will be on helping clients become linked effectively with ongoing case management or care coordination.

  • Co-Located Services: The HRC may be assigned to work out of co-located space in White Plains, Yonkers, Mt. Vernon and/or Peekskill. The HRC will also meet with clients as needed in WRO’s main office in White Plains or in other community settings, e.g. accompanying clients to meet with landlords to provide translation and advocacy services.

  • CoC Collaboration: The HRC will enter data appropriately into WRO’s HMIS & CMS software and follow all applicable CoC regulated policies.

  • Reporting & Billing: The HRC will maintain records and receipts for all program expenses and client documents.

  • Other Duties: The HRC will perform any other lawful and reasonable duties assigned.

Minimum Job Requirements:
Minimum job requirements for this position include a college Bachelor’s degree, at least 3 years of experience in Housing Counseling or a related field, bilingual fluency, both written and spoken, in Spanish and English is preferred, cultural competence to work effectively with our targeted clients, and a working knowledge of public benefits and entitlements. Preference will be given to candidates familiar with our target communities, those with access to a car for work-related travel throughout Westchester County and those currently possessing the HUD Housing Counseling certification or must complete the required online training and receive certification as a HUD-Certified Housing Counselor within the first six months of employment.

Salary:
$45k-$50k annually

How to Apply:
Please email a resume and cover letter, as an attachment, explaining your interest in the position referencing Housing Retention Counselor to:
Human Resources Director
Westchester Residential Opportunities
470 Mamaroneck Avenue, Suite 410
White Plains, NY 10605
Email: payroll@wroinc.org

Per Diem Fair Housing Tester Positions

Westchester Residential Opportunities, Inc. (WRO), a non-profit housing counseling agency which has been protecting Westchester County residents for over 50 years by advocating with the community for fair, affordable and safe housing for all, is seeking individuals to serve as Fair Housing Testers in our Fair Housing program. If selected, these individuals would be expected to work on an “as needed” basis. Testers will be paid a per diem stipend.

Qualifications:

  • Good verbal and written skills

  • Ability to write a report

  • Reliability and follow through on assignments

  • Able to maintain confidentiality

  • Able to follow instructions

  • Responsibly maintain communication

  • Honesty and objectivity

  • Own a cell phone

  • Must attend paid training session

Training sessions take place at the WRO offices located at 470 Mamaroneck Avenue, Suite 410, White Plains, New York 10605.

If you are interested or would like more information on these positions, please send an email to sritterman@wroinc.org. or call (914) 428-4507 x322.

Become Involved: Volunteer!

web imageVolunteer opportunities exist in many of our programs, including Mortgage Default, Eviction Prevention, Senior Housing, Fair Housing and Homebuyer Counseling and Education. Volunteers are also needed to assist with a variety of administrative and clerical tasks, including filing, data entry and answering phones.

For more information on how you can help, please contact:
Marlene Zarfes, Executive Director
Phone: (914) 428-4507 ext. 306
Email: mzarfes@wroinc.org