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WRO promotes equal, affordable & accessible housing
opportunities for all residents in our region.

Click here to complete our housing intake form,
and then return it to us by email at info@wroinc.org

Get Involved!

Fair Housing Investigator/Researcher

Westchester Residential Opportunities (WRO) is a nonprofit organization located in White Plains, New York whose mission is to promote fair, affordable and accessible housing for all individuals in the lower Hudson Valley region. WRO employs a variety of tools to advance this objective including civil rights testing and investigation, education and outreach, training and advocacy, research, collaboration and enforcement.
The Fair Housing Investigator/Researcher will work under at least two grants: (1) a two-year program to investigate potential lending discrimination in the five boroughs of New York City and (2) a one-year program to educate on the fair housing laws and investigate potential housing discrimination throughout the lower Hudson Valley region. The Fair Housing Investigator/Researcher will assist the Fair Housing and Fair Lending team to achieve its goals and efforts to monitor, address and prevent housing and lending discrimination. The Investigator/Researcher will report directly to the Test Coordinators for the two referenced grants and indirectly to the Fair Housing Director and Executive Director.

Essential Duties and Responsibilities include:

  • Providing support to Fair Housing/Fair Lending Program

  • Assisting with preparation, presentation and distribution of education and outreach materials

  • Tracking departmental information using basic office technology, including Microsoft Office and proprietary databases

  • Tracking and compiling statistical and demographic information

  • Research, writing and data visualization on HMDA loan data, demographic data, other datasets, including use of ArcGIS mapping software and LendingPatterns, to support investigative activities

  • Assist in recordkeeping

  • Assist with recruitment, training and supervision of testers

  • Designing and conducting fair housing and fair lending tests and other investigations

  • Evaluating results of investigations & making recommendations to supervisors for enforcement

  • Complaint intake and investigation

  • Assisting with planning and scheduling fair lending and fair housing outreach and education events

  • Other duties as assigned

Knowledge and Qualifications:

  • Bachelor’s degree; focus on research, statistics, civil rights, public policy or other related field preferred

  • Research, statistics and data visualization skills

  • Strong management and organizational skills

  • A strong commitment to the principles of civil rights and equal opportunity for all

  • Strong written and verbal communication skills

  • Strong critical thinking and analytical skills

  • Ability to interact respectfully with people from diverse cultural, racial and socio-economic backgrounds

  • Proficient in basic office technology, including Microsoft Office

  • Spanish language a plus

  • Ability to work on multiple projects simultaneously and meet strict deadlines

  • Excellent team communicator/team player

Anticipated Salary Range: $45,000 to $47,000 depending on experience.

How to Apply:
Please email a resume and a letter explaining your interest in the position, referencing Fair Housing Investigator/Researcher in the subject line to:
Nneka Reed
Human Resources Director
Westchester Residential Opportunities
470 Mamaroneck Avenue, Suite 410
White Plains, NY 10605
Email: payroll@wroinc.org

WRO is an Equal Opportunity Employer

Housing Retention Counselor (HRC)

web imagePosition Purpose:
Provide assistance to the Program Coordinator in the planning, design, implementation, and evaluation of the Eviction Prevention program.

Essential Job Responsibilities:

  • Financial Assistance: The WRO General Housing (GH) team will assess clients who have been denied assistance by DSS and/or other referral sources and determine if qualified to receive assistance for eviction and utility arrears, first month’s rent, security deposits and/or moving expenses. The team’s assessment of financial viability will use the processes established as a nationwide standard established for HUD-Certified Housing Counselors. The team will provide financial assistance to those deemed eligible.

  • Utility Arrears: The GH team will assess clients to determine if they are eligible to receive utility arrears assistance provided that the household has received termination notice and termination will result in eviction or temporary displacement. The team must communicate with the various Funding Source Contacts prior to determining eligibility.

  • Mediation Services: The HRC and Program Coordinator will mediate between the landlord and tenant to resolve rent arrears in order to maintain tenant housing. The GH team will also work with Section 8 families to restore certificate if voucher has been rescinded.

  • Budget and Financial Education: The HRC will provide individual and group budget counseling and financial education using the forms and processes defined by HUD as best practices for HUD-Certified Housing Counselors.

  • Assessment and Referral: The Counselor will assess clients’ needs related to housing retention, develop a written Individual Service Plan (ISP) for each accepted participant, and link them to appropriate benefits, services and resources.

  • Case Management: The HRC will continue to help participants access new services and benefits to enhance financial self-sufficiency and housing retention for up to one year after providing emergency financial assistance. Part of our team’s focus will be on helping clients become linked effectively with ongoing case management or care coordination.

  • Co-Located Services: The HRC may be assigned to work out of co-located space in White Plains, Yonkers, Mt. Vernon and/or Peekskill. The HRC will also meet with clients as needed in WRO’s main office in White Plains or in other community settings, e.g. accompanying clients to meet with landlords to provide translation and advocacy services.

  • CoC Collaboration: The HRC will enter data appropriately into WRO’s HMIS & CMS software and follow all applicable CoC regulated policies.

  • Reporting & Billing: The HRC will maintain records and receipts for all program expenses and client documents.

  • Other Duties: The HRC will perform any other lawful and reasonable duties assigned.

Minimum Job Requirements:
Minimum job requirements for this position include a college Bachelor’s degree, at least 3 years of experience in Housing Counseling or a related field, bilingual fluency, both written and spoken, in Spanish and English is preferred, cultural competence to work effectively with our targeted clients, and a working knowledge of public benefits and entitlements. Preference will be given to candidates familiar with our target communities, those with access to a car for work-related travel throughout Westchester County and those currently possessing the HUD Housing Counseling certification or must complete the required online training and receive certification as a HUD-Certified Housing Counselor within the first six months of employment.

$45k-$50k annually

How to Apply:
Please email a resume and cover letter, as an attachment, explaining your interest in the position referencing Housing Retention Counselor to:
Human Resources Director
Westchester Residential Opportunities
470 Mamaroneck Avenue, Suite 410
White Plains, NY 10605
Email: payroll@wroinc.org

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Per Diem Fair Housing Tester Positions

Westchester Residential Opportunities, Inc. (WRO), a non-profit housing counseling agency which has been protecting Westchester County residents for over 50 years by advocating with the community for fair, affordable and safe housing for all, is seeking individuals to serve as Fair Housing Testers in our Fair Housing program. If selected, these individuals would be expected to work on an “as needed” basis. Testers will be paid a per diem stipend.


  • Good verbal and written skills

  • Ability to write a report

  • Reliability and follow through on assignments

  • Able to maintain confidentiality

  • Able to follow instructions

  • Responsibly maintain communication

  • Honesty and objectivity

  • Own a cell phone

  • Must attend paid training session

Training sessions take place at the WRO offices located at 470 Mamaroneck Avenue, Suite 410, White Plains, New York 10605.

If you are interested or would like more information on these positions, please send an email to dsullivan@wroinc.org. or call (914) 428-4507 x341.

Become Involved: Volunteer!

web imageVolunteer opportunities exist in many of our programs, including Mortgage Default, Eviction Prevention, Senior Housing, Fair Housing and Homebuyer Counseling and Education. Volunteers are also needed to assist with a variety of administrative and clerical tasks, including filing, data entry and answering phones.

For more information on how you can help, please contact:
Marlene Zarfes, Executive Director
Phone: (914) 428-4507 ext. 306
Email: mzarfes@wroinc.org